Thank you for choosing BUCUR s. r. o.. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, here is our refund policy and procedure:

  1. Refund Time
    Customers can request a refund within 30 days of receiving the product. Refund requests after this time will not be accepted.
  2. Return Conditions
    To be eligible for a refund, the returned product must meet the following requirements:

The product must be in unused condition and include all original packaging, tags and accessories.
The product must not show any signs of human damage or use.
Shipping costs will be borne by the customer unless the product is defective or shipped in error.

  1. Refund Process
    If you would like to request a refund, please follow the steps below:

Contact our customer service team at Solsticecraft@trunkease.com with your order number and the reason for the refund.
Customer service will verify your request and provide a return address and further instructions.
Once the returned product is received and inspected, we will process the refund within 7 business days. Refunds will be made to the original form of payment and may be delayed due to bank processing time.

  1. Exchange Policy
    If you would like to exchange an item, please specify this in your refund request. We will arrange an exchange for you based on stock availability. Shipping costs for exchanges are the responsibility of the customer.
  2. Special Items
    Some items (e.g., custom items or personal care products) are not eligible for a refund. Please review the item description and policy carefully before purchasing.
  3. Contact Us
    If you have any questions or need further assistance with the refund process, please contact us via email at Solsticecraft@trunkease.com. Our customer service team will be happy to assist you.

Thank you for your support and trust in www.trunkease.com and we look forward to seeing you again!